Refund Policy

At KINETICLANE, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to assist you with a straightforward refund process.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• The request for a refund must be submitted within 30 days of purchase.

Process for Requesting a Refund

To initiate a refund request, please contact our customer service team with your order details and reason for the return. We will provide you with a return authorization and instructions for returning the item.

Refund Timeframe

Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.

Exceptions

Please note that certain goods are exempt from being returned. These may include perishable items, custom-made products, or intimate goods due to health and safety regulations.

Contact Us

If you have any questions or require further assistance, please do not hesitate to contact us at [email protected] or call us at +254 123 456 789.

We appreciate your business and are committed to ensuring a positive experience at KINETICLANE.